Delivery procedure:

Goods are delivered by hand as directed by the purchaser.

If there is no one present at the time of delivery, the carrier will leave a note and return the following day.

You can choose either express delivery or regular delivery.

Payment methods:

A- By PayPal

B- By credit card in our virtual POS:

Cards accepted: Visa and MasterCard.

Card number, expiration date and card security code (the last three digits on the signature strip on the reverse of the card) must be provided.

The purchase is made via secure pay (buy safe, please read below Secure Electronic Commerce).

C- Bank transfer:

Bank Account Holder: AF Acción Ambiental SL

Bank Account Number: ES11 2100 8420 1622 00154060 

 IBAN: ES11 2100 8420 1622 00154060 

Financial institution: LA CAIXA

Secure Electronic Commerce

Delaforesta operates under strict security measures to ensure the confidentiality of information provided by purchasers.

We offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

It's easy and only takes a few moments to activate your card. You can activate on the secure Visa site or at your participating issuer's site. However you activate, your information is protected.

Once your card is activated, your card number will be recognized whenever you shop at a participating Verified by Visa merchant. You will enter your password in the Verified by Visa window, your identity will be verified and the transaction will be completed. In stores that are not yet Verified by Visa enabled, your Visa card will continue to work as usual.

Look for the Verified by Visa symbol, and you'll know where you can shop online with extra security.

Taxes

All prices of products are inclusive of VAT (value added tax). Purchases will be delivered within the territory of any of the member states of the European Union and are subject to VAT if the recipient is VAT taxable.

Money back guarantee

You can return your product if it’s damage, if you receive a wrong product, or if the product is not suitable conditions. If your order doesn't meet your expectations, contact us so we can make sure you're happy.

To return a product please contact us to info@delaforesta.com indicating: product, order number and cause of delivery.

Notice that the return must be in the original packaging and that return communication must be done within 10 days after reception of the product.

Delaforesta will pay shipping costs.

Delaforesta will send you a new product or will refund the amount you paid if it meets the return conditions. Otherwise, the product will be send back to the customer who will have to support the shipping costs.

Privacy Guarantee

In accordance with the provisions of Law 15/1999 of December 13, on Protection of Personal Data, which regulates rights to information in the collection of data, your personal data will be collected for the sole purpose of providing our services in electronic commerce. Under no circumstances will “Delaforesta” pass on your personal information to third parties. Upon entering your data you consent freely and unequivocally to transfer your data for specific treatment to “Delaforesta” You may object to the processing of our data for advertising purposes and may exercise your rights of access, rectification, cancellation and opposition in accordance to current legislation by written notice to the following email address: info@delaforesta.com

 

Legal Terms:

In compliance with Law 34/2002 of July 11, Services Information Society and electronic Commerce  Delaforesta is a registered brand owned and operated by AF Acción Ambiental (vat code B-91684720), situated on C/ Ramón Carande, 19. Esc. D- 2º C, 41013 Sevilla-Spain. Tlf (+34) 954 61 87 44.

 

Cookies

Cookies are tiny pieces of information that are temporarily stored by your hard drive, and used for record keeping purposes (for instance, to save what you put in your shopping cart). We use cookies to make visiting and using our site easier. Most web browsers accept cookies. You can enable cookies as shown below, or you can call us at our toll free number.

To change your 'Cookies' settings

You can change your browser option to accept cookies by: Internet Explorer - on your top menu bar, select 'Tools' and 'Internet Options.' Select the 'Privacy' tab and then click 'Advanced.' Under 'First Party Cookies"', click 'Accept' and hit 'OK.'

Netscape Navigator/Communicator - on your top menu bar, select 'Edit' and 'Preferences.' Select 'Privacy and Security' and click 'Cookies.' Click 'Enable All Cookies' then 'OK.'

Firefox - on your top menu bar, select 'Tools' and then 'Options'.' Select the 'Cookies' area and check the box to say 'Allow Sites to Set Cookies' then 'OK.'